Design Policy
PAYMENT
Any order $1000 or less MUST be paid in full. Orders greater than $1000 require a 50% non-refundable deposit before the project begins. All files will be sent after invoices are paid in full.
How to Pay: Your invoice will be sent via e-mail and the payment for deposit or full-service signifies your intent to contract the work described. When booking through our site, we do not accept cash, Cashapp, or checks as forms of payment.
All projects are to be fully paid prior to the release date of the work. Failure to comply to the payment plan will result in your work being held until full payment is received.
THE SDP BUSINESS STUDIO WILL NOT GRANT REFUNDS once your project has begun.
DESIGNS + DELIVERY
Any draft files or files sent during the revision period remain the property of Shields Designs and Prints Business Studio and are not approved to be used. Failure to adhere to this policy can result in immediate termination of your project.
Final Designs: Final designs (unmarked, unwatermarked) will not be sent until the invoice is paid in full. Upon final payment, you will receive your final files in their appropriate formats.
Physical Materials: Any projects that include physical materials (prints, boxes, banners, etc) will not be ordered until after the invoice is fully paid. There are no refunds or changes to be made after order is sent to print unless the printer is at fault. In that case, we will communicate to rectify the issue without any additional fees.
WEB DESIGN
Web Design: In order to begin designing your website and ensuring we remain on a timely track, please refer to this list of items needed before beginning your web design. Your business may not require all of the things on this checklist, but it is up to you to decide which things you will need for your site, and which things you won't (depending on the aesthetics and functionality of your site).
You must send all of your typed information together in a Word document (no screenshots), or if it is easier, you may send the information via email (please try to put as much info. as possible in a single email to cut down on the number of unnecessary emails).
Images: Please send us all of the images that you would like added to your site. Many clients opt for professional photo shoots to get the perfect images for their websites. High-quality, professional images of YOUR brand will make your site trustworthy and more valuable than competitors who are only using stock images. However, if you do not have any, let us know & we will choose stock photos to ensure premium quality. If you require custom images to be created for your website, there will be an additional fee based on the number of images you may need. If you do not express the need for custom imaging and content prior to the setting of deadlines, please expect your deadlines to be extended due to the additional work required.
List of Bookings/Services: If you sell services & you want clients to be able to “book” on your site, please send us the following info: the name of each service you provide; the cost of each service; the required deposit amount (if any); the length of time it takes to perform each service; your hours of operation & contact info. Please be specific with this information.
Products: If you sell any products, please provide us with your product images; the name of the product; the product description (if any); the product price; size; texture; length; color; etc. Only exact information will be listed on your site.
Wix/Shopify Login: If you have previously created an account on Wix/Shopify with your business email address, you must provide the login information for continuation of your site design.
Domain: If you do not have a domain name already, we will assist you with securing a domain for your site. If you previously purchased your domain name, we need to know where you purchased it from AND we need your login/account information so that we can transfer the domain name to your site.
Social Media: If you would like social media accounts integrated with your site, please send the link to your social media pages. Also, if you want to use the Instagram live feed on your home page (this is where your Instagram posts will show on your website in real-time), then please give us your Instagram username & password because we will need it in order to activate the live feed. If you do not feel comfortable giving us this info, we can discuss the step-by-step actions in the final walk-through of your site.
COMMUNICATION
Fluent communication throughout the process is required! Failure to communicate for more than 5 business days after being contacted by the brand designer (without valid reasoning) will result in a a suspension of your project requiring a restart fee to continue with the same deadlines in place. Failure to communicate for more than 20 business days after being contacted by the brand designer more than twice will result in a termination of your project and forfeiture of all designs therein WITHOUT refund.
We ask that the only form of communication be done via email during our business hours to ensure a proper paper trail of communication to diminish miscommunication.
Any communication sent outside of business hours will be responded to by the next business day. For inquiries, please allow 2-3 business days (up to 48-72 business hours) for a proper response.
Timeframe of Work: The time frame of work is calculated individually based on branding needs. These time frames often leave time for revisions and virtual walk-throughs.
ADDITIONAL INFORMATION
Finalizing: Upon the completion of our project, once you have been sent your final files, any revisions or previous concepts that were not used EXPIRE immediately and are no longer able to be used by you or your brand.
Shields Designs and Prints Business Studio reserves the right to refuse services to anyone for any reason. Submitting an inquiry does not guarantee a secured placement in our bookings. There is a firm no-refund policy for all deposits of services once the designer has begun on your package.